Experience True 24/7 Support Services

Embrace an end-to-end support with preventive care for your Microsoft SQL Server to keep the databases healthy and running.

Faster respond to pitfalls

Leverage on AI solution to mitigate potential problems in your database servers. AI-DBA solution integration ensures the support engineer gets right notification at right time to prevent catastrophic disasters.

Connect with expert engineers

our engineers openly share information with a goal of improving the support experience and database server productivity. Support engineer schedules routine call to update management team regarding database server health and workload.

Comprehensive service coverage

End-to-end support service to ensure database servers are up and running. No hidden charges or negligent from support engineers.

Our Valued Clients

Optimum Environment for SQL Server

Building Robust
Database Servers

Creating an optimum environment for SQL Server is crucial. With a well-designed and well-maintained setup, you can enhance the overall performance, security, and stability of your SQL Server infrastructure.

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Building robust sql server database servers

Compare the Support Plans

Proactive administration

Frequent database health check and assessment is taken with goal of improving stability and scalability of database servers.

Performance
tuning

Support engineer recommends on the query, index and database configuration changes to ensure performance improvement is garanteed.

Security
hardening

Mitigate security breach. support engineer will assess the security aspects of the database server, and provides recommendations for further hardening beside patching.

Maintenance and Capacity Planning

Ensure the underlying hardware resources are capable to carry on the database workload. The databases are maintained to increase the ROI on hardware investments.

migration and Consolitdation

Save significant amount for database servers by migrating and consolidating on-premise workload to Azure cloud or on-premise farm.

Unlimited support tickets

The simplest and most affordable offer for any businesses. our support engineer will respond to your tickets within the agreed SLA.

	Ancillary	Medial	Premier	Mission Critical
Service Level Agreement (SLA)	8/5	8/5	24/7	24/7
Proactive Administration
Performance Tuning
Security Audit and Hardening
Maintenance and Capacity Planning
Migration and Consolidation
ISV collaboration
Contact Medium	Ticket	Ticket	Ticket / Phone	Ticket / Phone
Scheduled Video Call	14 Hours/Month	32 Hours/Month	42 Hours/Month	58 Hours/Month
Response Time	24 hours or next business day	1 hour or next business day	1 hour	30 minutes
Support Engineer Allocation	Shared Pool	Shared Pool	Dedicated	Dedicated
	Contact	Contact	Contact	Contact

Ultimate Security for SQL Server

Mitigate Ransomware Attack

The consequences of such attacks can be devastating, leading to data loss, financial losses, and damage to an organization's reputation.

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Need help?

Let's have a call

Have you encountered significant performance degradation recently?

We can perform a health check to identify the current performance issues. At the end of the service, you will receive a document detailing the workaround.

Are you facing challenges in maintaining your database servers?

Our support engineers can help you with your daily database administration and maintenance tasks; we can offer you a comprehensive support plan.

Do you need to perform a security and vulnerability assessment?

Our support engineers can assist you in evaluating the security metrics and reconfiguring the instances and databases for higher security measures.

What are the benefits of engaging with SQLaaS Sdn Bhd?

Benefits include improved database performance, reduced downtime, proactive monitoring and maintenance, access to expert support, scalability, cost-effectiveness, and peace of mind knowing your databases are in safe hands.

SQL Server Severity 17 Error 13805

SQL Server Error 13805, Severity 17 corresponds to encryption issues or problems encountered while working with cryptographic providers. This error message is associated with a key handling problem when SQL Server tries to use an Extensible Key Management...

SQL Server Severity 17 Error 12450

SQL Server Error 12450, Severity 17 typically occurs when an issue arises with an external data source connection (e.g., Polybase services attempting to connect, bulk insert operations, or linked server configurations). The error message associated with t...

SQL Server Severity 17 Error 12442

SQL Server error 12442 with severity 17 is associated with database authentication errors. Specifically, it occurs when there is a problem with establishing authentication for Secure Socket Layer (SSL) or Transport Layer Security (TLS). This error usually...

SQL Server Severity 17 Error 12437

SQL Server Error 12437, Severity 17 typically indicates a resource-related issue that prevents the server from executing a specific task or query. While not all specifics about error codes like this one may be readily documented (as Microsoft does not pub...

SQL Server Severity 17 Error 12436

SQL Server Error 12436, Severity 17: The database auto-close option is enabled with one or more open connections. This could lead to inconsistent behavior.` This error occurs when a database has its `AUTO_CLOSE` option set to `ON`, but there are active co...