Embrace an end-to-end support with preventive care for your Microsoft SQL Server to keep the databases healthy and running.
Leverage on AI solution to mitigate potential problems in your database servers. AI-DBA solution integration ensures the support engineer gets right notification at right time to prevent catastrophic disasters.
our engineers openly share information with a goal of improving the support experience and database server productivity. Support engineer schedules routine call to update management team regarding database server health and workload.
End-to-end support service to ensure database servers are up and running. No hidden charges or negligent from support engineers.
Creating an optimum environment for SQL Server is crucial. With a well-designed and well-maintained setup, you can enhance the overall performance, security, and stability of your SQL Server infrastructure.
Get your copyWith a wealth of knowledge in data and analytics, we modernize, optimize, and transform your data estate to grant you more value from your data investments. Our experienced consultants become an extension of your team, specializing in SQL Server, Azure SQL database, Azure Synapse, and Azure SQL Managed Instance.
Address security risks in database systems, strengthen their defenses against cyber threats, and demonstrate a commitment to safeguarding sensitive data and maintaining regulatory compliance.
Address performance bottlenecks, optimize resource utilization, enhance query efficiency, and improve the overall responsiveness of their database systems.
Effectively transition the database systems to new platforms, leverage advanced features, improve scalability, and adapt to evolving business needs. Professional database migration services help mitigate risks, and streamline the migration process.
Professional database upgrade services help mitigate risks, minimize downtime, and facilitate a smooth transition to the latest database technology, enabling organizations to stay competitive and innovative in their data management practices.
Leverage the expertise of seasoned professionals to enhance their database environments, streamline operations, improve data quality, and achieve optimal performance.
Frequent database health check and assessment is taken with goal of improving stability and scalability of database servers.
Support engineer recommends on the query, index and database configuration changes to ensure performance improvement is garanteed.
Mitigate security breach. support engineer will assess the security aspects of the database server, and provides recommendations for further hardening beside patching.
Ensure the underlying hardware resources are capable to carry on the database workload. The databases are maintained to increase the ROI on hardware investments.
Save significant amount for database servers by migrating and consolidating on-premise workload to Azure cloud or on-premise farm.
The simplest and most affordable offer for any businesses. our support engineer will respond to your tickets within the agreed SLA.
Ancillary
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Medial | Premier | Mission Critical | |
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Service Level Agreement (SLA) | 8/5 | 8/5 | 24/7 | 24/7 |
Proactive Administration | ![]() |
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Performance Tuning | ![]() |
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Security Audit and Hardening | ![]() |
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Maintenance and Capacity Planning | ![]() |
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Migration and Consolidation | ![]() |
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ISV collaboration | ![]() |
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Contact Medium | Ticket | Ticket | Ticket / Phone | Ticket / Phone |
Scheduled Video Call | 14 Hours/Month | 32 Hours/Month | 42 Hours/Month | 58 Hours/Month |
Response Time | 24 hours or next business day |
4 hours or next business day |
1 hour | 30 minutes |
Support Engineer Allocation | Shared Pool | Shared Pool | Dedicated | Dedicated |
Contact | Contact | Contact | Contact |
The consequences of such attacks can be devastating, leading to data loss, financial losses, and damage to an organization's reputation.
Get your copyWe can perform a health check to identify the current performance issues. At the end of the service, you will receive a document detailing the workaround.
Our support engineers can help you with your daily database administration and maintenance tasks; we can offer you a comprehensive support plan.
Our support engineers can assist you in evaluating the security metrics and reconfiguring the instances and databases for higher security measures.
Benefits include improved database performance, reduced downtime, proactive monitoring and maintenance, access to expert support, scalability, cost-effectiveness, and peace of mind knowing your databases are in safe hands.
Ancillary support is designed for small enterprises with lower workloads with higher downtime tolerance, as per package feature it is cost-efficient.
Medial support meant for medium to large scale enterprises with minimum downtime tolerance, it comes with proactive services in 8x5 service level agreement.
Premier support meant for medium to large scale enterprises with minimum downtime tolerance, it comes with proactive services in 24x7 service level agreement.
Mission Critical support is specifically designed for enterprises with no downtime tolerance such as banks, ports, air lines and etc. It comes with proactive services in 24x7 service level agreement and dedicated support engineers.
Chapter 01: SQL Server Query Performance Tuning
SQLaaS (FKA Fard Solutions Sdn Bhd) has provided a fast and proven recommendations to ensure our biggest Navis N4 SQL Server database project go live without any major performance and maintenance issues.
Abdul Rashid Bastami, Head of Applications
Port of Tanjung Pelepas Sdn Bhd
Ever since we signed our contract, we have managed to keep all ERP systems running 24x7 with total reliability. Thanks to SQLaaS (FKA Fard Solutions Sdn Bhd), we also keep our users satisfied.
Hui Ling See, Head of IT
ALCOM Group Berhad
We have experienced a significant improvement in the performance of our ERP system. Previously, we faced recurring slowness issues that hindered our operations. SQLaaS diligently investigated our database, identified and fine-tuned the underlying issues, resulting in a remarkable enhancement in performance.
Goh Chee Yeong, SQL Administrator
Chuan Sin Sdn Bhd (Spritzer Berhad)
I would like to express my gratitude to the exceptional support provided by SQLaaS, our trusted Microsoft SQL Server Administrator. Their swift resolution of issues has played a vital role in minimizing disruptions and ensuring uninterrupted performance of our applications.
P Y Lim, Senior R&D Manager
Pacific and Orient Insurance Berhad